Refund policy
Return & Refund Policy
Effective Date: July 2026
Our Commitment
At Nyxor Venturo, every piece is designed to be worn with intention. If your purchase doesn't meet your expectations, we'll make it right.
1. Return Eligibility
Returns are accepted within 14 days of delivery.
To qualify, items must:
- Be unworn, unwashed, and unused
- Retain all original tags
- Be in original condition and packaging where possible
- Be accompanied by your order number or proof of purchase
Items that do not meet these conditions will not be eligible for return or exchange.
2. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Underwear and lingerie
- Worn sports bras
- Swimwear
- Pierced jewellery and earrings
- Gift cards
- Sale, clearance, or personalised items
Exceptions apply where an item is damaged, defective, or incorrectly supplied.
3. Damaged, Defective or Incorrect Items
Contact us within 48 hours of delivery if you receive an item that is damaged, defective, or not what you ordered.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
If approved, we will arrange a replacement, exchange, or full refund at no cost to you.
4. Refunds
Once your return is received and inspected, we will notify you of the outcome within 2 business days.
Approved refunds are processed to your original payment method within 5–10 business days. Processing times may vary by bank or provider.
Original shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges for a different size or colour are offered on eligible items, subject to stock availability.
If your requested item is unavailable, we will issue a refund or store credit — your choice.
6. Order Processing
Orders are processed within 1–5 business days before dispatch. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.
7. Shipping & Delivery
Nyxor Venturo fulfils orders through trusted global partners. Estimated delivery times are:
- South Africa: 7–20 business days
- International: 7–25 business days
Delivery estimates are not guaranteed and may be affected by customs, courier delays, or circumstances beyond our control.
8. Order Cancellations
Orders may be cancelled before they enter processing. Once an order has been processed or dispatched, it cannot be cancelled and will fall under our standard return policy.
9. Lost Packages
If your order has not arrived within the estimated delivery window, contact us and we will investigate with our fulfilment partner. We will confirm a replacement or refund once the investigation is complete.
10. Incorrect Shipping Address
Customers are responsible for ensuring all delivery details are accurate at checkout. Nyxor Venturo cannot be held liable for delays or failed deliveries caused by incorrect or incomplete address information.
11. Return Shipping Costs
Unless an item is defective, damaged, or incorrectly supplied, return shipping costs are the customer's responsibility. We recommend using a tracked service — Nyxor Venturo cannot accept responsibility for returns lost in transit.
12. Contact Us
We aim to respond to all enquiries within 24–48 business hours.
Nyxor Venturo Customer Support & Returns: sales@nyxorventuro.com Website: www.nyxorventuro.com