Refund policy
Return & Refund Policy
Effective Date: July 2026
At Nyxor Venturo, we are committed to delivering premium-quality fashion and exceptional customer service. We want you to love every purchase. If you are not completely satisfied, we're here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused, unworn and unwashed.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging where possible.
- Include proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund or exchange.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Underwear and lingerie
- Sports bras that have been worn
- Swimwear
- Earrings and pierced jewellery
- Gift cards
- Final Sale or Clearance items
- Personalized or custom-made products
Unless the item is damaged or supplied incorrectly.
3. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
If approved, we will arrange a replacement, exchange or refund at no additional cost.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We offer exchanges for eligible items if you require a different size or colour, subject to stock availability.
If the requested item is unavailable, we will issue a refund or provide store credit.
6. Order Processing
Orders are typically processed within 1–5 business days before dispatch.
During peak periods, holidays or promotional events, processing may take slightly longer.
7. Shipping
Nyxor Venturo partners with trusted global fulfilment providers, including CJ Dropshipping, to source and deliver products directly to our customers.
Estimated delivery times vary by destination but are generally:
- South Africa: 7–20 business days
- International: 7–25 business days
Delivery estimates are not guaranteed and may vary due to customs inspections, courier delays, weather conditions or other circumstances beyond our control.
8. Order Cancellations
Orders may only be cancelled before they have entered processing.
Once an order has been processed or shipped, cancellation is no longer possible and the order will be subject to our standard return policy.
9. Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will investigate the shipment with the courier and our fulfilment partner before determining whether a replacement or refund is appropriate.
10. Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.
Nyxor Venturo cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
11. Return Shipping Costs
Unless the item is defective, damaged or incorrectly supplied, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as Nyxor Venturo cannot accept responsibility for returns lost during transit.
12. Contact Us
For any questions regarding returns or refunds, please contact us:
Nyxor Venturo
Customer Support: sales@nyxorventuro.com
Returns: sales@nyxorventuro.com
Website: www.nyxorventuro.com
We aim to respond to all enquiries within 24–48 business hours.